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416-356-2900

Privacy Policy

Effective date: October 28, 2026 · Last updated: October 28, 2026

This Privacy Policy explains how Olympic Towing (“Olympic Towing”, “we”, “us” or “our”), 159 Industrial Road, Bolton, Ontario L7E 1K5, Canada, collects, uses, discloses and protects personal information when you visit olympictowing.com (the “Site”), contact us by phone or email, request a quote, use our towing, roadside assistance or transport services, or apply for a job.

We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

1. Information we collect

Information you give us

  • Quote and service requests: name, phone number, email address, pickup location, destination, preferred date and time, vehicle or equipment type and details, and any notes you provide.
  • Contact messages: name, email, phone number, location or address, the service you’re interested in and your message.
  • Service records: when we tow or transport a vehicle or equipment, we may record the vehicle make, model, licence plate or VIN, its location, condition notes or photos, destination, and billing details needed for invoicing.
  • Job applications: name, contact details, address, preferred work location, position, experience, driver’s licence class, resume and any other information you choose to include.

Information collected automatically

  • Technical data: IP address, browser and device type, operating system, referring page, pages viewed and the date and time of your visit.
  • Cookies and similar technologies: see section 5.
  • Advertising data: if you reach us through an online ad, information such as the ad clicked and, for calls placed through an ad, call details (see section 6).

This Site does not collect payment card information.

2. How we use your information

  • To respond to your enquiries, prepare quotes, and dispatch and complete towing, roadside assistance and transport services.
  • To communicate with you about your request or service, including follow-up and invoicing.
  • To keep business, tax, insurance and safety records and to comply with legal and regulatory obligations, including Ontario towing and vehicle storage requirements.
  • To review job applications and contact applicants.
  • To operate, secure and improve the Site, and to protect our forms against spam and misuse.
  • To measure and improve our advertising, including understanding which ads lead to calls or quote requests.

We only collect information that is reasonably necessary for these purposes.

By submitting a form, calling us or using our services, you consent to our collection, use and disclosure of your personal information for the purposes described in this policy. Where information is sensitive, or where the law requires it, we will ask for your express consent. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us (see section 14). Withdrawing consent may mean we cannot provide a requested service.

4. How we share information

We do not sell or rent your personal information. We share it only as needed with:

  • Service providers who help us run our business, such as website hosting, email delivery, IT support, analytics and advertising providers. They may use the information only to provide services to us.
  • The destination you choose, such as a repair shop, dealership or storage facility, so your vehicle can be received.
  • Insurers, police or other authorities where this is required for a specific job, required or permitted by law, or needed to protect someone’s safety.
  • A successor business if Olympic Towing is sold or reorganized, subject to this policy.

5. Cookies and similar technologies

Cookies are small text files stored by your browser. We use:

  • Essential cookies and storage that make the Site work, for example remembering that you closed our cookie notice.
  • Analytics cookies, such as Google Analytics, to understand how visitors use the Site so we can improve it.
  • Advertising cookies, such as Google Ads, to measure the results of our ads and, where enabled, to show you relevant ads (see section 6).

You can block or delete cookies in your browser settings. If you block essential cookies, parts of the Site may not work properly.

6. Google Ads, analytics and interest-based advertising

We advertise using Google Ads and may use Google Analytics and Google Ads conversion tracking and remarketing.

  • Third-party vendors, including Google, use cookies to serve ads based on your prior visits to our Site or other websites.
  • Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visits to our Site and/or other sites on the Internet.
  • If you call us using a phone number shown in a Google ad, Google may collect call details such as the date, time, duration and caller area code to report on ad performance.
  • You can learn how Google uses information from sites that use its services at policies.google.com/technologies/partner-sites.

Your choices:

Opting out of interest-based ads doesn’t stop ads from appearing. It means the ads you see are less likely to be based on your interests.

7. Marketing messages

We don’t send commercial electronic messages, such as promotional emails or texts, without your consent, in line with Canada’s Anti-Spam Legislation (CASL). Messages about a quote, service or job application you requested are not marketing messages. Any marketing message we send will include a way to unsubscribe.

8. Where your information is stored

Our records are kept in our business systems and with service providers, some of which may store or process information outside Canada, including in the United States. Information stored outside Canada is subject to the laws of that country and may be accessible to its courts, law enforcement and national security authorities.

9. How long we keep information

We keep personal information only as long as needed for the purposes above, including legal, tax, insurance and accounting requirements. Quote and contact enquiries that don’t lead to service are generally deleted within 24 months. Unsuccessful job applications are generally kept for up to 12 months in case a suitable role opens, unless you ask us to delete yours sooner. When information is no longer needed, we securely delete or anonymize it.

10. How we protect information

We use reasonable physical, organizational and technical safeguards, including encrypted HTTPS connections on this Site, access limited to staff who need it, and private, non-public storage for resumes. No method of transmission or storage is completely secure, but we work to protect your information and will notify you and the Office of the Privacy Commissioner of Canada of any breach that creates a real risk of significant harm, as required by law.

11. Your rights

You have the right to:

  • ask whether we hold personal information about you and request access to it;
  • ask us to correct information that is inaccurate or incomplete;
  • withdraw your consent, as described in section 3;
  • ask questions or complain about how we handle your information.

We will respond to written requests within 30 days, and may ask you to verify your identity. If you’re not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada. Residents of Quebec may also contact the Commission d’accès à l’information du Québec.

12. Children

Our Site and services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us and we will delete it.

Our Site may link to other websites, such as Google Maps or social media. Their privacy practices are their own, so please review their policies.

14. Contact us and our Privacy Officer

Our Privacy Officer is responsible for our compliance with this policy. To make a request or ask a question, contact:

Privacy Officer, Olympic Towing
159 Industrial Road, Bolton, Ontario L7E 1K5, Canada
Phone: 416-356-2900
Email: info@olympictowing.ca

15. Changes to this policy

We may update this policy from time to time. The “Last updated” date above shows when it last changed. Significant changes will be highlighted on this page.

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